How to pay for purchases at a self-service checkout using ELQR

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Self-service checkouts have become increasingly popular in stores, providing a quick and convenient way to pay for purchases, for example, in Globus. While this system may seem complex at first glance, it's actually very easy to use. In this guide, we will walk you through how to pay for purchases at a self-service checkout, so you can feel comfortable using this service.

Step 1: Prepare Your Purchases and Loyalty Card

  1. Place your items in a basket or cart. Ensure you have everything you want to buy.
  2. If you have a loyalty card (such as a store discount card or app), have it ready. Many checkouts allow you to scan your card to receive discounts.

Step 2: Approach the Self-Service Checkout

  1. Find an available checkout. Self-service checkouts are usually grouped together and easily visible.
  2. Place your items next to the checkout. There is usually a designated area for placing items.
  3. Press the button to start the checkout process. Proceed to the next step.

Start the checkout process at the self-service checkout

Step 3: Scan Your Items

  1. Take the first item. Each item has a barcode—these are the black and white stripes on the packaging.
  2. Find the barcode scanner. This device reads the information from the barcode. Hold the item near the scanner so the barcode is under the infrared beam or near the reading device.
  3. Make sure the item is successfully scanned. The item's name and price will appear on the checkout screen. If the item doesn't scan, try turning it around or moving the barcode closer to the scanner.

Scan an item at the checkout

Step 4: Place the Scanned Items

  1. After scanning an item, move it to the designated area for scanned items. This helps the checkout keep track of processed items.
  2. Continue scanning all your items. Repeat the scanning process for each item.
  3. Press the button to start payment.

Start the payment process

Step 5: Apply Discounts or Promotions

  1. If you have a loyalty card or app, scan it. This is usually done with the same scanner you used for your items.

Scan your loyalty card

Step 6: Choose the ELQR Payment Method

  1. The final amount will appear on the screen. Ensure that all items are correctly accounted for and the total matches your expectations.
  2. Select the ELQR payment method. Self-service checkouts typically offer several payment options: bank card, ELQR, points.

Select ELQR from the payment methods

Step 7: Pay for Your Purchases

  1. Open your bank app or mobile wallet, and scan the provided QR code.
  2. The app will prompt you to confirm the payment, follow the on-screen instructions. Some apps may offer the option to use internal points for partial or full payment.

Pay for your purchase in the app

Step 8: Complete the Purchase and Collect Your Receipt

  1. After payment is complete, a message will appear on the screen indicating the transaction is finished.
  2. Collect your receipt. The receipt may be useful for returns or to verify your purchase.

Complete the payment and collect your receipt

Step 9: Pack Your Purchases

  1. If you brought your own bags or got bags from the store, pack your items.
  2. Make sure you have all your items and the receipt before leaving the checkout.

Using self-service checkouts can save time and simplify the shopping process. Don't hesitate to ask store staff for help if you're unsure or encounter difficulties. Over time, you'll become accustomed to this convenient payment method and enjoy a hassle-free shopping experience.