What is the "MyDom" app and the consolidated bill for payment?

"MyDom" is a convenient app for residents of apartment buildings in Kyrgyzstan that helps manage utility payments easily. It allows you to track all your charges, stay updated on your bills, and receive relevant information about your utility company.

One of the most useful features is the unified bill, which consolidates all utility payments (electricity, water, gas, heating, garbage collection, and other services) into one place. This simplifies the payment process and ensures you never miss a payment.

Let's explore how "MyDom" makes it easy to manage and pay your utility bills.

Installing the "MyDom" App

To start using the "MyDom" app, just follow these steps:

1. Open the Play Market (for Android) or App Store (for iPhone).
2. In the search bar at the top of the screen, type "MyDom" and click the search icon (magnifying glass).
3. In the search results, find the app with the green icon and make sure the developer is listed correctly (official).
4. Click "Install" (on iPhone, it will be "Download"), wait for the download to complete, and the app will install automatically.

After installation, the first time you open the app, you'll see a welcome screen. It will briefly explain how to use the app and its available features. You can skip this step if you want to start using the app immediately, or swipe through the screens to familiarize yourself with the functionality.

After the welcome screen, the main page will open, where you will need to register or log in to start using the app.

Registration in the "MyDom" App and Adding a New Property

To start using all the features of the "MyDom" app, there are a few simple steps to follow. The first is registration and adding your property (e.g., apartment, house, or office). You can do this in two ways:

1. By scanning the bill — the fastest method.
2. Manually — if you'd prefer to enter the details yourself.

Let's go over the first method, scanning the bill:

1. Open the app and tap the "Add" button on the main screen.
   
2. In the pop-up window, choose "Scan".
   
3. Point your phone's camera at the QR code or barcode on your utility bill. The app will automatically read the data and add the property to your profile.
   
4. You can add multiple properties the same way — for example, another apartment or office.

Once the property is successfully added, you will have access to your billing information and can pay your utility bills directly through the app.

Complete the registration, and you're all set!

Now all your bills are at your fingertips, and you can start managing your utility payments with ease.

Payment of Utility Bills Through the "MyDom" App

Once you've added your property to the app, you'll automatically return to the main screen. Your new property (apartment, house, or office) will now be linked to your account. This means that all its data, such as charges and payments, will always be at your fingertips.

If you have multiple properties, such as several apartments or offices, don’t worry! You can easily add another property by simply tapping the "Add Property" button. This is especially convenient if you need to pay bills for multiple locations, such as an apartment and an office, at once.

View Charges and Outstanding Balances

On the main screen of the app, you will see all the essential data about your property:

• Amount of Charges — how much you need to pay for utilities in the current month.
• Service Categories — each charge will be divided by services: water, gas, electricity, heating, garbage collection, etc.
• Payment Status — if there is an outstanding balance, a notification will appear to remind you not to forget to pay.

Payment Details and Additional Features

To view more details, simply tap on your property on the main page. You’ll be taken to a screen where the following features are available:

• HOA Section (ТСЖ).
• Payment and Billing History — all charges and paid bills, which you can download or print.
• Outstanding Balance List — current amounts that need to be paid.
• "Pay Now" Button — for quick access to payment.

After you tap the "Pay Now" button, the app will prompt you to review your bill details to ensure the amount and charges are correct. This is to prevent errors during payment.

Once the details are verified, you will be asked to choose your preferred payment method:

• Bank App — if you prefer to pay via your banking app.
• Mobile Wallet — for example, through MegaPay or another e-wallet.

After selecting your payment method, you just need to confirm the payment in your bank app. That’s it — the outstanding balance will be cleared, and the app status will update as soon as the payment is processed.

Paying Utility Bills via QR Code

Paying utility bills through QR code is one of the most convenient ways to save time and eliminate the need to manually enter information from your bill. All you need is the paper bill you receive in the mail.

1. Open your bank app. For example, we will use O!Bank, but the process is similar in other banking apps.
   
2. In the app, find the QR payment icon. It is usually located at the bottom of the screen. Tap on it.
3. Now, find the QR code on your bill. It is usually located at the top or bottom of the document, and it contains information about your property.
4. Scan the QR code with your phone's camera through the banking app.
   
5. Once the app recognizes the code, it will display the payment details, including the amount and address. If everything looks correct, simply confirm the payment.
   
6. Make sure the amount and address are correct. If everything is in order, confirm the transaction.
   
7. After a successful transaction, you will receive a notification confirming the payment. This confirms that the funds have been deducted, and your payment was completed without errors.
   

Using QR codes for utility payments is a great way to save time and avoid mistakes. You don’t need to enter data manually, as the app will automatically capture all the information, and the payment will be quick and accurate.

How to Check if Your Bill is Paid via the "MyDom" App

To check if your bill is paid, open the app and go to the home screen. If the payment data hasn't been updated yet, simply pull the screen down to refresh the information. This will allow the app to sync with the system and load the latest data.

Once the system processes your payment, the outstanding balance will update, and a notification will appear on your property card confirming that everything is paid. This confirms that your utility payments were successfully completed.

Bill and Payment History

On the property screen, you can view:

• Bill history – all past utility charges for this property (apartment, house, or office).
• Payment history – all payments you have made, including the date, amount, and payment method.

If needed, you can download the required receipt in PDF format, which can be useful for expense tracking or submitting documents to your accounting department.

Additional Features

The app also includes a section dedicated to the Homeowners' Association (HOA), where you can:

• View the fixed monthly charges for your property, which remain the same throughout the month.
• See the list of debtors in your HOA, so you can keep track of who hasn't paid their utility bills yet.

Conclusion

The "MyDom" app is a convenient and simple way to manage utility payments. It allows you to easily track charges, outstanding balances, and payment history right from your phone. With its user-friendly interface and quick data updates, you'll always be informed about the status of your bills. With "MyDom", paying utility bills becomes easier and more transparent, so you don't have to worry about forgotten due dates or lost invoices.